Privacy Policy
EPISERVER AFRICA (cc) t/a ONCA Online
Registration Number: 2010/057444/23
Effective Date: [01/04/2026]
1. Introduction
EPISERVER AFRICA (cc) trading as ONCA Online ("ONCA Online", "we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“www.oncaonline.com”) and use our services.
We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide Directly
Full name
Company name
Email address
Telephone number
Billing information
Account login details
Information submitted via contact forms
2.2 Information Collected Automatically
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking technologies
2.3 Information from Third Parties
We may receive information from:
Analytics providers
Marketing partners
Payment processors
Publicly available sources
3. How We Use Your Information
We use your personal information to:
Provide and manage our services
Respond to enquiries and support requests
Process transactions
Improve our Website and services
Send marketing communications (where consent has been given)
Comply with legal obligations
Prevent fraud and enhance security
4. Legal Basis for Processing (Where Applicable)
Where required by law, we rely on the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve user experience
Analyse website traffic
Personalise content
Support marketing efforts
You may disable cookies through your browser settings; however, this may affect website functionality.
6. Sharing of Personal Information
We may share personal information with:
Service providers and partners who assist in delivering services
Payment processors
Cloud hosting providers
Professional advisers
Regulatory authorities where required by law
All third parties are required to protect your personal information and use it only for specified purposes.
7. International Data Transfers
Your information may be transferred to and processed in countries outside South Africa. Where this occurs, we ensure appropriate safeguards are in place to protect your data.
8. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss or misuse
Alteration or destruction
However, no online transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce agreements
10. Your Rights
Subject to applicable law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, contact us using the details below.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Details
EPISERVER AFRICA (cc) t/a ONCA Online
Registration Number: 2010/057444/23
Email: [info@oncaonline.com]
Phone: [+2783408026]
Address: [12 Michelle Street, De Tijger, Cape Townn, South Africa]
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.